We ship all orders with tracking. You will receive a tracking number via the email you entered at checkout once the order has been completed. It may take 48 hours for the tracking number to update.

Our standard shipping is through USPS. We drop packages off at our local USPS post office daily in the late afternoon Monday through Saturday.

All minis are wrapped in bubble wrap and shipped in sturdy cardboard boxes for safe shipping. We have a low break rate over the nearly 10,000 packages we've shipped over the past 2 years.

If the order contains only bits or another small non-miniature item, it may be shipped in a bubble mailer as the chances for breakage are very low.
Yes, we can also ship FedEx or UPS, but additional charges need to be paid.

If you want a different shipping carrier, please contact us prior to placing your order, so we can give you the current cost of that carrier.
Please contact us via email at GootzyGaming@gmail.com within 3 days of delivery for a no-cost to you replacement.

Please attach a photo of the broken item(s), and a photo of the shipping box with your email.

If your order was over $200, we will need to submit a USPS insurance claim on your item, so please keep all packaging materials and broken items.

If you miss the 3 day window to contact us, we likely can still replace your items, but you may be responsible for the shipping cost depending on the item and current world conditions.
If you packages as marked as delivered, but not actually delivered to you, please contact your local USPS office. We unfortunately don't have any additional information on where USPS may have put the package.

If your item has been in transit for more than 2 weeks, please contact us to submit a missing mail search. If USPS is unable to locate your package within 1 month of the shipment date, we will prepare and send out a replacement order at no charge.
We actually prefer to direct international orders to our Etsy store, as Etsy handles some of the international regulations and VAT implications.

If you want to buy directly instead of through Etsy, we will need to check shipping costs and other factors, so please contact us at GootzyGaming.com to see if we can accomodate the order here on our website.

Also, we can't provide free replacements for lost or broken items shipped internationally. International customers will be required for any shipping costs related to replacements.
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